Privacy Policy

Privacy Policy

So you can share your personal information with us and feel at ease.
Here is a plain, clear account of how we handle it.

EXTERIOR IWAI Co., Ltd. (hereinafter "we" or "us") treats the personal information you entrust to us as something precious, placed in our care, and handles it with the attention it deserves. On this page, we explain as clearly as we can how we work with that information.

1. How We Collect Personal Information

When you contact us, request an estimate, or ask us to carry out work, we receive only the personal information we need — such as your name, address, phone number, email address, and the location of the work site. We always let you know why we are collecting it, and we do so by proper and fair means.

2. How We Use It

We use the personal information you entrust to us for the following purposes.

  • To answer your questions and respond to your requests
  • To prepare estimates, and to propose, carry out, and follow up on the work
  • To arrange the materials the work requires, and to keep in touch with the parties involved
  • To send you news from us (only if you wish to receive it)

We never use it for any purpose beyond these.

3. Sharing With Third Parties

Except where required by law, we do not share your personal information with any third party without your prior consent. That said, to carry out the work, we may pass on the information necessary to our partner companies and suppliers. Even then, we ask them to handle it with proper care.

4. How We Protect Your Information

We manage the personal information in our care appropriately, to guard against loss, leakage, or unauthorized alteration. When information is no longer needed, we dispose of it responsibly.

5. Requests to Disclose, Correct, or Delete

If you ask to see, correct, or delete your own personal information, we will confirm your identity and respond promptly. Please reach out to us using the contact details below.

6. Website Analytics

On our website, we may use analytics tools to understand how the site is being used. These tools do not include information that identifies you personally. You can also decline this data collection through your browser settings.

7. Contact for Privacy Matters

For any questions about how we handle personal information, please contact us at the address below.

EXTERIOR IWAI Co., Ltd.
358-1 Kawai, Izumi-cho, Toki, Gifu 509-5101 Japan
TEL 0572-54-6141 / FAX 0572-54-6143
info@ex-iwai.jp

8. Changes to This Policy

We may review and improve this policy from time to time as needed. When we make changes, we will post them on this page.

Established: June 2026